Entrepreneurial product leader with a track record of success building and transforming great product companies
Over a long career, the products I’ve helped bring to life have facilitated business operations for thousands of companies including dozens of Fortune 500s and fast-growing Silicon Valley darlings. To achieve this, I’ve harnessed the talents of cross-disciplinary teams, helped leaders prioritize and articulate objectives, designed quick and ingenious prototypes and other market-demand experiments, and fostered mutual respect and trust among people from different backgrounds to support rapid product iteration.
I'm available to help your organization achieve its product development objectives. Please reach out and share the problems you're trying to solve, and review some case studies of some problems I've solved for other clients.
Want to learn more about me? Listen to a 2020 interview with The New Entrepreneur podcast, where I discuss product development philosophy, how I got my start in the software industry, and my ups and downs with scaling up my company, Chargeback.
Featured Case Study
Nike
We started with some subject matter experts and some Word templates. On average, about 1% of ecommerce credit card charges are disputed, which adds up to billions in lost revenue for merchants, as well as a substantial bureaucratic burden. Many of these disputes are invalid, and it's possible to recover the lost funds by preparing a brief with evidence and submitting it to the bank.
We recruited an excellent reference customer: Nike. Nike had 18 people working on disputes full time and they were only able to process half of each day's disputes before needing to move on to the next day's. They were losing millions. Learn more
